Last updated: 12 September 2026
These Terms apply to your purchase and use of Flagship Fitness coaching services.
By signing up for Flagship Coaching, completing payment, ticking an agreement box, or otherwise commencing the service, you confirm that you have read, understood and agreed to these Terms.
Nothing in these Terms limits or removes any legal rights you have as a consumer under UK law.
Flagship Fitness provides online fitness and performance coaching designed to support clients with training, exercise programming, nutrition guidance, accountability, progress tracking and ongoing coaching support.
Depending on the service purchased, coaching may include:
The exact services and level of support provided will depend on the coaching package you purchase.
Flagship Coaching is an ongoing coaching service with a minimum initial term of three months.
By purchasing Flagship Coaching, you agree to remain subscribed for the initial three-month minimum term and to make the payments applicable to your selected payment option during that term, subject to any statutory consumer rights that apply.
The minimum term exists because effective coaching requires sufficient time to implement a programme, establish routines, review progress, make adjustments and assess meaningful progress.
Flagship Coaching is therefore not intended to be a month-to-month trial service.
Following completion of the initial three-month minimum term, your coaching will continue on an ongoing basis unless cancelled in accordance with these Terms.
You agree to pay the fees applicable to the coaching option you select at checkout.
For monthly coaching, payments will be collected monthly during the initial three-month minimum term and thereafter on a rolling monthly basis unless cancelled in accordance with these Terms.
For quarterly coaching, payment will be collected every three months unless cancelled in accordance with these Terms.
For annual coaching, payment will be collected annually unless cancelled in accordance with these Terms.
The applicable payment frequency, price and minimum term will be clearly displayed before you complete your purchase.
You are responsible for ensuring that your payment details remain valid and that sufficient funds are available when payment is due.
If a payment fails, Flagship Fitness may suspend access to coaching services until the outstanding payment has been resolved.
Your statutory consumer rights are not affected by these Terms.
Subject to any statutory cancellation rights that apply to your purchase, the three-month minimum term means that you cannot ordinarily end the coaching arrangement simply because you have changed your mind, decided not to participate, or no longer wish to continue before the initial three-month term has been completed.
Once the initial three-month minimum term has been completed, you may cancel your ongoing coaching in accordance with the cancellation process provided by Flagship Fitness.
Cancellation will take effect in accordance with your current billing period and the cancellation terms communicated to you.
If you wish to cancel your coaching, you should contact Flagship Fitness using the contact details provided on the website.
Where UK consumer law gives you a statutory right to cancel an online contract, these rights apply regardless of the three-month minimum term.
For applicable distance contracts, consumers may have a 14-day cancellation period.
Where you request that coaching begins during this period, you may be required to expressly request this and acknowledge the consequences of doing so.
If you exercise a statutory cancellation right after requesting that services begin, applicable law may allow Flagship Fitness to charge for the proportion of the service supplied up to cancellation.
Where digital content is supplied immediately, you may also be asked to provide specific consent to immediate access where this affects your statutory cancellation rights.
Any cancellation rights applicable to your purchase will be communicated to you at checkout or before the service begins.
Flagship Fitness does not provide refunds simply because a client changes their mind, becomes busy, loses motivation, or chooses not to engage with their coaching, except where a refund is required by law or otherwise agreed by Flagship Fitness.
Where you have purchased an ongoing coaching service, payments made during the minimum term are generally non-refundable, subject to any statutory consumer rights that apply.
Nothing in this section limits your statutory consumer rights.
Where Flagship Fitness is legally required to provide a refund, the refund will be handled in accordance with applicable UK law.
Exercise and physical training involve inherent risks.
These may include, but are not limited to:
You understand that participation in exercise is voluntary and that you are responsible for exercising within your own capabilities.
You should stop exercising and seek appropriate professional advice if you experience unusual pain, dizziness, illness or other concerning symptoms.
You agree to provide accurate and complete information about any injury, illness, medical condition, physical limitation, medication or other circumstance that could reasonably affect your ability to participate safely in exercise or make changes to your nutrition or lifestyle.
You should inform Flagship Fitness of any relevant changes to your health during your coaching relationship.
Flagship Fitness provides fitness and performance coaching. It does not provide medical diagnosis, medical treatment, physiotherapy, rehabilitation, psychological treatment or other regulated healthcare services.
Where appropriate, you should seek advice from a suitably qualified healthcare professional before beginning or changing your exercise or nutrition programme.
To get the most from coaching, you agree to:
Flagship Fitness provides coaching, structure, accountability, education and guidance.
However, individual results cannot be guaranteed.
Your progress may be affected by factors including consistency, adherence, nutrition, sleep, recovery, stress, lifestyle, training effort and communication.
No specific amount of fat loss, muscle gain, strength increase, physique change or performance improvement is guaranteed.
The level of support you receive will depend on the coaching service you purchase.
Online coaching does not provide unlimited 24/7 access to your coach.
Response times may vary depending on workload, weekends, holidays and other circumstances.
Coaching communication should remain within the communication channels provided as part of your service.
Flagship Fitness is not an emergency or medical service.
If you experience a medical emergency, contact the appropriate emergency services or healthcare professional.
Online coaching may be delivered through the Flagship Fitness app, messaging platform, email, check-in system, educational resources or other digital tools.
You are responsible for having a suitable internet connection and compatible device where required to access these services.
Temporary technical problems affecting third-party platforms or internet services do not automatically constitute a failure to provide coaching where Flagship Fitness is otherwise reasonably able to deliver the service.
Access to the Flagship Fitness platform, programmes, training plans, educational materials, videos, documents, systems and other coaching resources is provided solely for your personal use as a paying client.
You must not:
Flagship Fitness may suspend or terminate access where there is a material breach of these requirements, subject to your statutory rights.
All programmes, documents, frameworks, videos, educational materials, app content, systems and other coaching resources created or supplied by Flagship Fitness remain the intellectual property of Flagship Fitness unless stated otherwise.
Your coaching materials are provided for your personal use only.
You must not copy, reproduce, distribute, publish, sell, share or commercially exploit Flagship Fitness intellectual property without prior written permission.
Where you separately purchase or participate in in-person coaching, additional terms may apply.
You agree to disclose relevant health information, follow reasonable instructions, use equipment appropriately and stop activity if you experience pain, dizziness, illness or anything that causes you concern.
In-person coaching does not constitute medical treatment, physiotherapy or rehabilitation
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under UK law.
Flagship Fitness will provide its services with reasonable care and skill as required by applicable law.
You acknowledge that participation in exercise involves inherent risks and that you are responsible for providing accurate information, following reasonable coaching guidance and exercising within your own capabilities.
To the extent permitted by law, Flagship Fitness will not be responsible for loss, injury, damage or expense arising from your failure to disclose relevant information, failure to follow reasonable guidance, misuse of equipment or decision to participate beyond your own capabilities.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded or limited.
Flagship Fitness is committed to maintaining a respectful and professional coaching relationship.
You agree to communicate respectfully with your coach and any other members of the Flagship Fitness community.
Flagship Fitness may suspend or terminate access where there is abusive, threatening, discriminatory, dishonest or otherwise unacceptable behaviour, subject to applicable law.
Any outstanding payment obligations will remain subject to the terms of your purchase and applicable law.
Flagship Fitness may reasonably update its coaching systems, platforms, processes, educational resources or methods from time to time.
Where a change materially affects an ongoing service, Flagship Fitness will provide appropriate notice where required.
The coaching relationship may end in accordance with the cancellation terms applicable to your service.
Flagship Fitness may suspend or terminate coaching where there is a serious breach of these Terms, non-payment, abusive behaviour or another legitimate reason.
Where Flagship Fitness terminates the service without fault on your part, any refund due will be handled in accordance with applicable law and the circumstances of the termination.
By signing up for Flagship Coaching, completing payment, ticking an agreement box or otherwise commencing the coaching service, you confirm that:
By proceeding with your purchase, you agree to these Terms.
If you have any questions about these Terms, your coaching service, payments or cancellation, please contact Flagship Fitness using the contact details provided on this website.
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